Adriana
Account Executive
Bilingual in English and Spanish. Customer service and call center experience.
- Based in
- Mexico
- Last role
- Interpreter1 yr
- US hours
- Yes
- Experience
- 24 years
Customer Service / Call CenterBilingual Communication
Search vetted Customer Service Reps and shortlist in minutes
See their work and rates, message the ones worth talking to, and hire without a recruiter in the middle.
Top in Customer Experience
Igwe
Customer Service Representative
$0.5k–$1k/mo
Multi‐channel customer support skills. High CSAT and fast resolution.
- Based in
- Nigeria
- Last role
- Customer Service Representative3 yrs 11 mos
- US hours
- Yes
- Experience
- 4 years
CRM ManagementEmail Management+3
Ivon
Technical Support Representative
$0.5k–$1k/mo
Customer service experience, and problem-solving skills.
- Based in
- Mexico
- Last role
- Technical Support Representative11 yrs 2 mos
- US hours
- Yes
- Experience
- 15 years
Microsoft OfficeHelpshiftCustomer Service
Jessica
Medical Customer Service Representative
$3k–$3.5k/mo
Bilingual communication skills, and medical customer service experience.
- Based in
- United States
- Last role
- Medical Customer Service Representative3 yrs
- US hours
- Yes
- Experience
- 8 years
Adaptability to New SoftwareCustomer Service+3
Neha
Contact Center Representative
Empathetic customer interactions, and kPI-performance.
- Based in
- United States
- Last role
- Contact Center Representative10 mos
- US hours
- Yes
- Experience
- 8 years
Customer ServiceCommunicationSalesforce
Matlhogonolo
Merchant Services Technical Support
$0.5k–$1k/mo
Customer service experience, and technical troubleshooting skills.
- Based in
- South Africa
- Last role
- Merchant and Technical Support4 yrs 4 mos
- US hours
- Yes
- Experience
- 13 years
Problem-solvingCommunication+3
Zikhona
Operations Customer Expect
$0.5k–$1k/mo
Customer service experience. Communication and follow-through skills.
- Based in
- South Africa
- Last role
- Operations Customer Expect1 yr 4 mos
- US hours
- Yes
- Experience
- 11 years
Customer ServiceCommunication Skills+3
Delonia
Customer Service Representative
High-volume customer service experience. CRM and Salesforce.
- Based in
- United States
- Last role
- Customer Service Representative3 yrs 7 mos
- US hours
- Yes
- Experience
- 11 years
Data EntryCommunication Skills+3
Marie
Executive Resolutions Agent
Customer service and escalation management. Compliance and attention to detail.
- Based in
- Philippines
- Last role
- Executive Resolutions Agent1 yr 6 mos
- US hours
- Yes
- Experience
- 4 years
Customer ServiceSalesforce Service Cloud+1
Alejandro
Claims Analyst
Bilingual communication. High data accuracy and compliance.
- Based in
- Mexico
- Last role
- Claims Analyst10 mos
- US hours
- Yes
- Experience
- 4 years
Bilingual CommunicationCRM Systems+3
Felleng
Customer Service & Client Support Specialist
$0.5k–$1k/mo
Customer service and communication skills. CRM systems.
- Based in
- South Africa
- Last role
- Client Support Specialist2 yrs 11 mos
- US hours
- Yes
- Experience
- 6 years
Customer ServiceCRM Management+2
Leul
Customer Service Representative
$1k–$1.5k/mo
CRM management. Communication and empathy.
- Based in
- Ethiopia
- Last role
- Customer Service Representative8 mos
- US hours
- Yes
- Experience
- 4 years
CRM ManagementCustomer Service+3
What a Customer Service Rep does
They handle the inbound flow of customer questions, complaints, and orders, and they keep your customers happy enough to come back. Day to day that means:
Responding to tickets across email, chat, and sometimes phone, usually within agreed response times
Resolving issues without escalating everything to a manager
Logging interactions in the help desk so the rest of the team has context
Spotting patterns: when the same complaint comes in five times, flagging it as a product or process issue
Managing returns, refunds, or order changes inside your operational rules
A strong customer service representative protects the customer experience without giving away the store. They know when to bend a rule and when to hold the line. Most companies hire one when the founder or operations lead is spending more time in the inbox than running the business, and customers start noticing the slower response times.
What to look for in a Customer Service Rep
The tell is how they handle a difficult interaction in a roleplay. A strong one stays calm, hears the customer out, and finds a path forward without sounding scripted. When you interview, look for:
Specific examples of complaints they handled and what the outcome was for the customer and the company
Comfort with tooling. Most help desks share a similar logic, but transferring fast matters
Real care about the customer experience, not just ticket-closing speed
Avoid anyone whose answers default to robotic scripts or who can't tell you about a customer they actually helped.
Tools a strong one should know:
ZendeskIntercomHelpScoutFreshdeskGorgias for ecommerceSlackShopify or your ecommerce platforma knowledge base tool like Notion or HelpDocs
What a Customer Service Rep costs
One flat $1,999 placement fee when you hire, whatever the rate. No percentage of salary.
Get StartedHow hiring works
Search.
Describe the role like you'd say it out loud. Get matched in under a minute.
Scout OS vs the alternatives
| Hiring locally | Job boards | Traditional recruiter | Scout OS | |
|---|---|---|---|---|
| Cost | $90k–$130k/yr salary | Free to post, costly in time | 15–30% of salary, $15k–$30k on a $100k hire | $99/mo + $1,999 flat |
| Time to shortlist | Weeks | Days of sorting | 1–4 weeks | Under a minute |
| Who vets | You | Nobody | The recruiter | Done. ~1 in 300 makes it on |
| Who picks | You | You | The agency | You |
| If it fails | You eat it | Start over | Sometimes a replacement | Next placement free |
| Lock-in | Full salary | None | Retainer or contract | Cancel anytime |
A recruiter's fee scales with the salary, so the better the hire, the more it costs you. On Scout OS it's flat. $1,999 is $1,999 whether the person earns $40,000 or $120,000.
Common questions
Because you see the actual person, their work, and their rate before you talk to anyone — no blind trust in a recruiter's shortlist.
Every profile goes through skills verification and reference checks before it’s searchable. Roughly 1 in 300 applicants makes it onto the platform.
LATAM, Africa, South Asia, and Europe are all searchable and filterable right on the platform.
Your next placement is free — no separate agency fee, no starting the search over from zero.
Everything you need to onboard and pay your hire compliantly is included once you place them.
$100/mo for full access to profiles and messaging, plus a flat $1,999 placement fee when you hire — no percentage of salary.
Search and get matched in under a minute. Most teams shortlist and interview within a week.